Return Policy

The Items We Sell

Ease-e Medical sells medical supplies and home medical equipment. All the items we sell are in their original packaging from the manufacturer and are brand new unless otherwise specified at the time of order placement.

Incorrect Items

If you are shipped an incorrect item that was due to an error on our part we will replace it without an additional fee. Please contact us within 10 days of original receipt and we will work to arrange a replacement.

Defective or Damaged Items and Warranties

Ease-e Medical carries high quality products and guarantees that our products are in working condition when you receive them.  Should the item be damaged, then we will replace it for the same exact item.  Please contact us within 10 days of receipt to arrange a replacement.

Warranties are handled at the sole discretion of the manufacturer.  Ease-e Medical has made arrangements with some manufacturers to handle warranties directly.  We will take care of the manufacturer’s warranty based on our agreement with the manufacturer.  If the item you purchased is defective within the warranty period, please call 800-800-5914 for warranty service.

Mistaken or Unwanted Items

If you would like to make a return or exchange, you must contact us by phone or email and receive an RMA number before returning your items. Items returned to us without notification will not be eligible for a refund or exchange.  All medical items and supplies may be returned within a 30 day time period with the exception of hygiene and personal items.  A 20% restocking fee will apply.  All hygiene and personal items, i.e. Compression Stockings and Bathroom Items are not returnable or refundable. If you ordered an item by mistake or need to return an item you may do so within 30 days. The item must be in the original manufacturer’s packaging, with receipt and in new condition. Once we receive your returned shipment and it passes our inspection then you will be reimbursed for your item, minus the restocking fee. Ease-e Medical will not reimburse for shipping costs. You are responsible for shipping charges to Ease-e Medical. No refunds after 30 days (no exceptions).